Privacy Policies

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Tue Thanh is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

All personal information collected is kept under strict confidence.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include, but not limited, names, addresses, email addresses, phone, educational and employment backgrounds, family composition and other relevant matters to assess your suitability for visa, immigration, and citizenship matters.

This Personal Information is obtained in many ways including consultation appointments, correspondence, by telephone and by email, via our website www.tuethanh.com.au, from media and publications, from other publicly available sources, from cookies- and from third parties. We don’t guarantee website links or policy of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our marketing lists at any time by contacting us in writing or via unsubscribe button at the footer of our mailing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

          · For the primary purpose for which it was obtained

          · For a secondary purpose that is directly related to the primary purpose

          · With your consent, or where required or authorized by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in several circumstances including the following:

          · Third parties where you consent to the use or disclosure; and

          · Where required or authorized by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Tue Thanh will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Tue Thanh reserves the right to update this policy at anytime without further notice. Where it happens, the new version of this policy is respected and applied since its publishment. 

If you have any queries or complaints about our Privacy Policy please contact us at:

          · Address: 157 Mills Road, Warragul Victoria 3810

          · Email: hi@tuethanh.com.au

          · Tel: +61 (0) 431 072 969.